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Ticketing Team Update

Many of the Burning Seed teams are pretty visible once you arrive on site for the Burn. It could be the entertaining and welcoming fluffers, the sarcastic but efficient Gate Keepers, the always happy to see you Greeters, or the ever present Rangers. However, one team has finished their work by the time gates open, and that’s our super hard working Ticketing team.

The small team of two start preparing months before tickets go on sale, working with our ticketing provider Quicket to ensure that the whole ticketing process goes smoothly and that as many people as possible get a ticket to one of the largest regional burns outside of the US. This year they’ve had the extra responsibility of refunding thousands of tickets to last year’s cancelled event, something that definitely wasn’t in the job description! Almost all tickets have now been refunded and the Ticketing team have made multiple attempts to reach out to the remaining few. If you haven’t received your refund then please email ticketing@burningseed.com

How many tickets have been sold?

Lots! Tickets are still on sale and the final tally will be made public in the annual Afterburn report. There are still some tickets left but don’t delay as they will most definitely sell out. For the last couple of events there have been many disappointed people who missed out on a ticket as they waited too long, don’t let that be you! Head to http://qkt.io/seed17 to secure your ticket now.

Kids tickets, however, don’t sell out as they aren’t part of our population cap. This is the same for the new category of Youth tickets. Introducing this type of ticket has allowed Burning Seed to reduce the price for our 16 and 17 year old Burners but they still need to attend with a parent or legal guardian. Kids and Youth tickets are sold online just like adult tickets.

Do I need to transfer my ticket if I can’t attend?

Yes, if it turns out you can’t attend and have a friend or family member that you want to transfer your ticket to then you must process this through the Quicket ticket transfer system. The name on the ticket must match the attendees photo ID when they arrive at gate otherwise they will be turned away. This helps stop scalping and also increases the security of the event as we know exactly who is attending and that they have gone through the process of creating a Burner Profile and learning about the 10 Principles. If you’d like to transfer your ticket then check out this super helpful FAQ post. The person you’re transferring to will need to create a Burner Profile before you are able to transfer your ticket to them.

I want to sell my ticket

This year we’re super excited to offer a Secure Ticket Exchange Program (STEP) which will allow people to sell and buy unwanted tickets without having to worry about scalping and fraud. The full details will be announced after the event sells out but essentially this works the same as other STEP programs such as the one used by Burning Man.

If you have a ticket you can no longer use, and don’t have any friends or family who want it, then you’ll be able to register this in STEP through our ticketing provider Quicket. People who are looking for a ticket will be able to add themselves to a waiting list and as tickets become available they’ll be notified and given 24 hours to complete the purchase. The buyer and seller don’t need to worry about exchanging banking details or transferring tickets, this is all handled automatically and reduces any chance of someone being ripped off.

If you have a ticket you’re looking to sell then keep an eye on the official Burning Seed Facebook Page for more details when the program is officially launched.

11433

TICKET TIME!!! Pre-Sale / General Sale dates have LANDED!!

Need to know:

  • PRE-SALE for 2016 Ticket Holders goes live Friday 12 May from 7pm AEST
  • PRE-SALE ticket codes will be emailed to 2016 Ticket Holders (i.e. those who held tickets at time of last year's cancellation) by Wednesday 10 May
  • General Ticket sales open Friday 19 May from 7pm AEST
  • You need to have completed your Burner Profile to buy a ticket
  • Max 2 adult tickets per transaction (in General Ticket sales)
  • All ticket holders need a Burner Profile with a name that matches photo ID
  • Having a profile does not guarantee a ticket – there is a cap on tickets
  • Pricing for 2017 – Adult: $195 / Youth (16+17yo) $145 / Kids $10 (ex. booking fee)
  • No free or complimentary tickets – everyone buys a ticket

Are you ready to go DEEPER?! That’s right folks, Starship Burning Seed is hurtling through the ether from the oblivion of last year’s cancelled event towards a newer, drier, more shiny and spandex filled constellation… Burning Seed 2017: DEEPER SPACE from 27 September to 2 October!!

As a big thank you to everyone who showed such incredible kindness, patience and support while we dealt with the difficult task of organising insurance, refunds etc for last year, we’re delighted to announce that you folks will get FIRST OPTION on tickets for 2017.  

Yes, all 2016 Ticket Holders will be eligible for PRE-SALE tickets which will go live on Friday 12 May from 7pm AEST (put it in your diary NOW!). All 2016 Ticket Holders will receive an email with a code that unlocks the option to buy one ticket each. Quicket will email 2016 Ticket Holders a pre-sale code by Wednesday 10 May. Then General ticket sales will open 1 week later on Friday 19 May - until sold out it will be possible to buy two adult tickets per transaction in the general ticket sale but as before all Ticket Holders will need a Burner Profile.

Tickets and tiers

There are some important changes to ticketing in 2017:

  • If you bought a ticket in 2016 you can use the Burner Profile you set up last year.
  • If you don’t have a Burner Profile you need one to be eligible to buy a ticket - go complete your Profile!
  • ADULT tickets are priced at $195 (ex fees) for a five day, 120 hour, out-of-this-world Deep Space experience at Red Earth City in 2017.
  • This year we are also offering YOUTH (16 or 17 year olds) tickets at $145
  • A limited number of tickets (around 15% of the total number of adult tickets available) will be reserved for purchase by core event crew and essential crew at returning Theme Camps to reduce any risk to the basic infrastructure of the event.
  • There’s a maximum of 2 adult tickets per transaction.
  • We will be offering a STEP program in 2017 to further improve support and safety and to reduce incidence of scalping for ticket exchange

Why has the ticket price increased by $10 on last year?

We’ve always asked that people buy the most expensive ticket they could afford and raising the ticket price is never an easy thing to do. We do our best to keep the ticket as affordable as possible, balancing income against costs while allowing for contingencies and making sure this remains a sustainable event. This year above all we need to take a very prudent approach to pricing given last year’s non-event and the costs incurred as a result.

When we increased the ticket price last year we said we needed to build in reserves for unexpected costs or emergencies we cannot budget for – such as the flooding of the site. We’ve used most if not all of that reserve to cover refunds for last year while we wait for the remaining insurance monies. You can check the latest financials here to find out more about where the money gets spent. The price still compares well against other festivals and events with camping and of the same length (five days or less).

How will the STEP program work?

We’re expecting the event will again sell out this year and we’re always looking for ways we can prevent ticket scalping and make it easier for people to exchange tickets if they find they can’t attend for whatever reason. We’ll provide more info on STEP in the coming months but for those who’ve used similar schemes it will basically offer two options: "I want to sell my tickets" and "I'm looking for tickets".

It only allows the seller to enter full price tickets into the outbound queue. People looking for tickets request 1 or 2 tickets and get entered in the inbound queue. There is a matching system then that offers outbound tickets to those waiting in the queue. That offer is valid for 24 hours and if they don't buy in that time, they are automatically removed from the queue and the tickets are offered to the next person in line.

What about kids tickets?

Kids (<16) tickets are $10 and will be available for purchase when the General Ticket sales open on Friday 19 MayKids under 16 don’t need to complete a Profile – their tickets will be linked to the Profile of the responsible guardian attending with the child. Young people 16 & 17 need to purchase a Youth ticket ($145) and they will need their own Burner Profile.

What Next?

From 7pm AEST on Friday 12 May, if you were a 2016 Ticket Holder at the time the 2016 Seed was cancelled you can buy PRE-SALE ticket(s) using the link you will receive from Quicket by Wednesday 10 May. Any remaining tickets will then be offered for General Sale a week later on Friday 19 May. Any issues or questions drop us a line at ticketing@burningseed.com. We’ll issue another reminder or two beforehand but make sure your heavenly body is orbiting that ticket page on 12 May!

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SOME GOOD NEWS ON REFUNDS

Hey folks - some good news? Some GREAT news!! Our insurance refund is imminent! Huge, massive, colossal THANKS for your patience all the way through this difficult process!! 

Seriously - you've all been amazing - this was never going to be an easy thing for the (volunteer) crew to deal with but as a community you've been just incredible with your understanding and support.

Complex

As we've indicated in previous updates, the fact we had to cancel last year's event so close to the intended start date made submitting our claim quite complex and Christmas didn't help either - yeah thanks for nothing Santa...!

During the process, the insurance underwriters have had to review more than 1000 expenses across 80 separate categories, and they've been in constant contact with our finance and legal teams since the cancellation, back and forth to qualify, quantify and finalise the claim.

Finally!

We just got the news that we've ALL been waiting for - we have been informed that the underwriter has now finalised our claim, and we expect to have the funds in the Burning Seed bank account within  a couple of weeks to be able to start the refunds process.

Now, before we get too excited, this will still be a mammoth task and we want to get it 100% right first time - we've all waited this long so please, please, please maintain your patience and understanding for a couple more weeks.

What Happens Next?

OK so we wanted to let you know as soon as we knew - and now you know! We will be pushing out more information soon including a detailed outline of how the refund will come back to you together with a frequently asked questions (FAQ) document to help navigate any issues that might come up along the way.

What we can say now is that for the majority of people the process will be quick and painless - a direct refund to the card/account from which you paid. For others (for instance those relatively few who transferred tickets) it's a bit more tricky and it could take a little bit longer to finalise. We want to get it 100% right so please bear with us.

Once we've closed off the refund process we'll be able to finalise accounts for the year and get on with releasing the financial summary for 2016 (the year that never was) so we can start fresh for 2017  (the year that will be twice as good).

Questions?

OK, we're more than happy to answer questions now but we would ask that you hold fire until we get more information out to you. If you have a seriously burning question that cannot wait until we push out more comms in the next few weeks then please email: feedback@burningseed.com

Burn Bright!

10946

Need To Know: Gate Crew at Seed

by ZUUL

Gate… the final frontier....

Well actually the Gate Keepers are the first people you’ll see when arriving at Burning Seed. We’re the crew of sarcastic, sometimes rude (but always fun) burners who are wearing pink hi-vis and ensure your safe entry into the Burn. Definitely the best crew on the Paddock, you should get involved.

Better this year

2016 sees Gate continue to improve on what was a pretty tight operation last year. Thanks to our friends at DPI the road around the Gate House has been widened so we can process vehicles more quickly and get you on your way.

We’ll also be using smartphones to scan your tickets which is one of the many benefits of our new ticketing system. In addition to checking tickets and IDs we also make sure that you are being Radically Self Reliant and have sufficient water for your time on the Paddock.

Finally we take a look through your car searching for a cold beer (plus stowaways, guns and fireworks - don’t bring those, just the beer). While we’re doing all this please just sit in your car. We don’t hug people at Gate so there’s no need for you to get out. You can do that round the corner when you get to Greeters.

Help Gate Help You

To make things easy for the Gate crew PLEASE PLEASE PLEASE have your ticket and ID ready when you arrive at the Gate House!! You’ve probably had hundreds of kilometres to get it sorted out and there is nothing worse than holding up a long queue because your ticket is in your other pants, which are packed under your esky, behind the tent.

Whilst we don’t require you to print your ticket this year we still strongly encourage you to do so as we see many cases of people’s phones dying or having no reception so they can’t access their ticket online. Just print it out.

Opening Hours and Pass Outs

Gate opens at midday on Wednesday 28th September. Don’t arrive before then, you’ll be turned away. Our full opening hours are available on the Burning Seed website. If you accidentally turn up when we’re closed then you’ll need to find yourself somewhere else to camp for the night until we open again in the morning.

One of our other tasks is handling pass-outs which were first introduced last year. We firmly believe that you get the best experience at a burn by fully immersing yourself in the experience and not popping out to the nearest town for a packet of ciggies, some extra food or the always tempting shower.

Once again be Self Reliant and bring everything you need with you when you arrive - if you do run out of something then ask your neighbours first before jumping in the car. If you do absolutely need to leave the site then we’ll take $20 from you for the privilege which goes to the great team at Red Earth Ecology.

Be nice to the Gate crew when you arrive. We don’t promise to be nice in return but you’ll certainly enjoy the ride.

 

GATE LIFE

Gate House: The beatings WILL continue until morale improves...

Queues: Improvements expected this year...

Queues: Improvements expected this year...

Not evil: Gate Lead Zuul and 2iC Psy

Not evil: Gate Lead Zuul and 2iC Psy

 

 

10806

Financials for 2014 and 2015

Hey folks! We're pleased to give you the final wrap on the numbers for 2015 (including a comparison to the numbers for 2014).  

These update the earlier forecast you may have seen in the 2015 Afterburn Summary (3MB download) and provide the latest overview on where your ticket monies go each year. Big thanks to finance Queen Caroline Brosnan and design legend Lauren Massy for the numbers/design on this report which you can also download as a PDF.

As always, we’d really love to hear your feedback on the finances and indeed on any aspect of the event - send your ideas and questions to feedback@burningseed.com or visit the website for details if you want to contact specific teams direct.

9121

READ THIS! Burner Profiles are Coming to Burning Seed

BURNER PROFILES (1)OK folks - some important pre-ticket news!

  • Burner Profiles are coming to Burning Seed this month (April)….
  • 2016 tickets will go on sale next month (mid May)...
  • To buy a ticket you need a Burner Profile...
  • No Profile=No Ticket...

Go on, what's this about?

Tickets for Burning Seed sold out in 2015. We expect tickets to sell out again in 2016. We're introducing improvements to the ticketing process to help us better prepare this year, to learn more about our community and reduce the risks we saw after tickets sold out last year (scamming, scalping).

A major innovation will be the introduction of ‘Burner Profiles’.

What are Burner Profiles?

If you've been to Burning Man, AfrikaBurn, or MidBurn in Israel you'll already be familiar with Burner Profiles (follow the links to find out more about Profiles at those events). Burn events use Profiles to help the flow of information collected from participants for ticket sales and for registrations (theme camps, art, mutant vehicles, events etc.).

The Burner Profile process can also help participants, particularly those new to a Burn, better understand what they heck they are getting into. Along with basic Profile information - name, email - there’s a few simple questions aimed at getting participants to think about the 10 Principles and what they mean.

Reducing the risk of scalping and scamming.

At Burning Seed in 2016, Burner Profiles will tie you - the purchaser - to your ticket. If you don’t have a Burner Profile you cannot purchase a ticket. This makes it much harder (though unfortunately not impossible) to scalp or scam tickets.

No Profile = No Ticket.

This is really important - if you don’t have a Profile you cannot buy a ticket for Burning Seed in 2016. If you want a ticket you MUST complete a Burner Profile. While completing a Profile does not guarantee you a ticket, you will need to have one already completed to be able to purchase a ticket when they go on sale in mid May. Even if you buy a ticket later this year from someone who doesn't need theirs anymore, YOU WILL STILL NEED A BURNER PROFILE in order to USE that ticket.

What kind of info does the Profile require?

Burner Profiles require basically the same information asked for in previous years when you've bought a ticket...

scamming

Scammed: The scammers and scalpers were out in force when Seed tickets sold out last year...

  • Real name
  • Paddock name (optional)
  • Email address
  • State & country (note: we will ask for your full address when you buy a ticket but this will NOT be stored in your Burner Profile)

.... PLUS a couple of additional demographic questions similar to those we ask each year in the Census.

  • Age
  • Gender
  • How many Burning Seed events attended?
  • How many Nevada/other regional burns attended?

We will retain this information which means you only need to complete your Burner Profile ONCE (you may need to update your Profile in future years).

In addition to the Burner Profile, you'll need to complete a short questionnaire about your knowledge and understanding of the 10 Principles, how you heard about Seed and how you plan to contribute in 2016. The information you provide here will not be retained beyond 2016 but it will help us get a much better understanding this year of ticket buyers' level of engagement with Burning Seed.

What will you do with the info in the Profile?

In 2016, the information you provide in your Burner profile will be linked to your ticket - as in... you need a Profile to buy a ticket.

In FUTURE YEARS the plan is to link the Profiles to tickets AND other registrations - Art grants, Theme Camps, Events, Mutant Vehicles - as in... you'll need a Profile to buy a ticket AND apply for a grant, register an event and so on.

The information you provide in your Profile won’t be used for anything other than the uses you consent to when you complete your Profile (which will include a detailed data use and privacy policy).

You’re welcome at any stage to contact us on ticketing@burningseed.com if you have questions or concerns.

What's the timing?

So here are the key dates for your diary:

  • Mid April - Burner Profiles GO LIVE - look out for announcements in the coming days on the Burning Seed website and on Facebook. You can complete your Profile anytime, but we're expecting tickets to sell quickly in 2016... We'd strongly suggest you complete your Profile before…..
  • Mid May - when tickets will go on sale. Look out for announcements about the ticket sale date, price etc very soon.

If you haven’t already LIKED our official Facebook page go do it now to stay in touch.

Please also help us by letting your friends and frenemies know they will need to complete their Profiles before tickets go on sale to be in with a chance of securing a ticket. Can't stress this enough folks - the earlier you complete your Profile, the more prepared you’ll be.

How much are tickets?  How many tickets will be available?

We’re in the process (in April) of setting our budget for 2016 and we’re not yet in a position to finalise the ticket price until those budgets are agreed. This information will be made available over the next few weeks.

As with previous years there will be more tickets made available but there will also be a cap. Tickets for the event are capped for a range of reasons. Ideally everyone who attends Burning Seed will do their bit, but last year we had just 8% of participants give their time to Community Crew. We need more Crew to support the infrastructure to accommodate more participants. Burner Profiles will really help with early assessment of how many volunteer crew we can expect in 2016.

If you want to volunteer for Community Crew find out more about positions available.

Keep an eye on our Facebook Page and on the Burning Seed website later in April for the announcement that the Burner Profiles have gone live. You'll have a few weeks to complete your Burner Profile (it only takes a few minutes) before tickets go on sale in mid May.

If you have any questions - any questions at all - before, during or after the process of completing your Burner Profile - please email: ticketing@burningseed.com

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Burner Bios — linking ticket sales to Seed know-how

[bra_dropcaps style=’dropcap2′]T[/bra_dropcaps]his year we’re looking at integrating Burner Bios into the ticketing process. This means that everyone who buys a ticket would need to trip their merry way through a series of fun FAQ questions and then share some very basic details to set up a Bio. And we want to talk to you about it. 

Why create Burner Bios?

We had a large number of newbies rock up to our fast-growing patch of paddock of Paradise last year. Of course, we love us a newb and we love watching them blow their minds (and hearts) at their first Burn. But with participation our paradisical fuel, we need to make sure that everybody is aboard the self-reliance, leave-no-trace, all-the-ten-principles train.

And despite the large amount of info available last year, there were many reports of first-timers not knowing their fun from their FAQS –  MOOPing, issues with consent, Participation and self-reliance? Never heard of it, to name but a few. “We need more education!” many of you also cried in the 2014 census.

So, we’ve been talking to other regionals about this wee problem that many of us are facing: Burns growing up very fast under the spotlight and cache of the Burning Man name, and at a time when the mothership is turning away tens of thousands of people from its dusty, pearly gates. It’s a time when the I’ve-alway-wanted-to-go-to-Burning Man newbie is king — or at least a large part of the coterie.

For regionals like AfrikaBurn, which now numbers around 10,000 this year and faces its own delicate balancing act of Burn vs desert rave (insert Doof for us), Burner profiles have proven a useful way to ensure that people actually engage with relevant Burner information.

How would Bios make a difference?

Everybody will have to pass through this Bio-making point to get their ticket, and that means everyone will need to engage with a certain level of information needed to create, maintain and take part in our Burnerverse. 

For example, to set up your Bio you will need to answer a range of fun FAQ multiple-choice questions covering all the Burning Seed 101s: Did you know you gotta bring your own shit, owright? Yes, that means water too. And what does P stand for? Nooooo… it doesn’t mean just parrrrrrrrty. It stands for participate – and it stands for YOU.

Once your Bio is set up, you will also be required to download the Survival Guide as part of the process and be redirected to options for participating.

It won’t be a perfect system – ‘cause if you want to just tick, tick, tick to get through, there’s not much we can do about it. But we can ensure that many, many more people are made aware of the fact that a Burn is all up to YOU – and that means them too!

What information would Bios retain?

We will collect as little as possible and not much more than what you already share with the ticket company. We will ask your name – real or playa/paddock – your email address, your number of previous Burns, and the way you might want to participate. (This last question is less about info retention than redirection (aka gentle nudge) towards options for getting involved).

Privacy

We take your privacy seriously, and are committed to keeping your information private and confidential. We will not share it with any third party.[bra_border_divider top=’20’ bottom=’20’]

So talk to us. We’d like to hear your thoughts too. Click here to write your own ideas or support the ones that other people have shared.

 Banner pic thanks to Onur Ka