11876

Burning Seed Fluffers Need You!

By Rhys Jaconly 

Oh hai there. I didn't see you there, separated as you are by your screen through distance and time. And how could I, really? But this introduction is a useful frame to induce a tone of warmth and intimacy, which you are no doubt feeling in gooey waves right now.

I'd like to introduce myself - I'm one of burning seeds first-ever Fluffers!

What is a Fluffer you ask? Loosely conceptualised as the bastard half-child of Rangers and Greeters, a Fluffer is the very first sparkle that people will see as they prepare to enter the cascade of figurative fireworks that is Burning Seed. We are active on Wednesday and Thursday, and are explicitly focussed on the lines of people in their cars all eagerly waiting to get in. 2015 saw people waiting in line for as long as 3 HOURS. We'll keep them company, providing support to gate crew for speedy ticket processing and giving entrants a heads up about what they are getting themselves into.

So what does a Fluffer do, exactly?
Fluffers are about fun, education and safety, in that order. While Greeters already do a stellar job of indoctrinating *ahem* I mean enculturating participants into the 10 principles + associated  expectations (consent, people) we can help them do an even better job by getting all up amongst the captive audience that is the entry line. If your spidey-senses are tingling at the incongruity of the words 'consent' and 'captive audience' – congratulations! You may just have the nuanced appreciation for principled behaviour that Fluffer's will soon be known for.

As a secondary role, we will be monitoring line length, prepping people for entry (IDs, tickets ready etc) and catching potentially tricky situations before they eventuate so that the gate crew have as smooth and speedy a process as is possible, taking into account all the scheduled beatings that are currently a feature of Gate disciplinary practice.

Basically, you get to dress up in whatever attire you want and embody whatever character pleases you, and we will love you for it.

You get to be part of that monumental moment when people have *finally*arrived at Burning Seed, and will likely to be extremely happy to see you.  You also get to offer some alleviation to that moment when they realize there’s a 3 hour wait.

You can sing, dance, or bring whatever skills and performances you’ve always wanted to bring to the world, for people who actually can’t get away and must appreciate you.

And um, BOOK NOW BECAUSE SPACES ARE LIMITED!!!!!!!!

What say you?

Check out the Fluffer role on our community page and fill out the Volunteer Registration Form. We would love to have you on our team!

11866

Mutant Vehicle applications now open!

By the Red Earth Department of Mutant Vehicles

The time for getting serious about transport around Red Earth City has come. As our community grows we need to make sure we have the necessary infrastructure to keep our City safe. We’re expecting more art cars in 2017 than ever before and we’re looking for participants now register their vehicles and also for volunteers to work with the REDMV team. Red Earth City is a bicycle and pedestrian-oriented city and there is no driving allowed on site once you’re through the Gate other than with a registered art car or ‘mutant vehicle’.

What is a mutant vehicle?

A Mutant Vehicle is a unique, motorized creation that shows little or no resemblance to its original form, or to any standard street vehicle. Mutant Vehicles are radically, stunningly, (usually) permanently, and safely modified from their base vehicle. Sometimes the whole vehicle is made from scratch.” – Burning Man Department of Mutant Vehicles

A Mutant Vehicle is a unique, motorised creation that shows little or no resemblance to their original form, or to any standard street vehicle. Mutant Vehicles are radically, stunningly, (usually) permanently, and safely modified from their base vehicle. Sometimes the whole vehicle is made from scratch. To keep the whole thing safe, all powered vehicles or human powered vehicles over 250kg for use on the Paddock need to be registered and licensed with REDMV.

Creative collaboration is at the core of the Burning Seed experience and you could do worse than to work with a crew to bring your maddest Mad Max dreams to life with a mutant vehicle. The 2017 Burning Seed theme- Deeper Space – offers some obvious inspiration but a project like this deserves your most radical expression!

What next?

The long awaited registration form is now online and the relevant information pages for mutant vehicles at Burning Seed 2017 are now ready and waiting. 

If you love art, if you love vehicles or if you just love humans and want to make sure they stay safe on the Paddock, REDMV needs YOU! We’re looking for a REDMV second-in-command (2iC) to work with the Department to create documentation, evaluate applications, liaise with vehicle operators and ensure the safe operation of mutant vehicles on-site. We’re also looking for specialist REDMV crew to work with us on vehicle assessments including safety inspections, licensing and managing and enforcing safe Mutant Vehicle operation during the event. Get involved with REDMV!

11776

We want you for Team Finance!

Keen to get involved with Seed without getting your hands too dirty? Our fabulous finance team is looking to fill one of the most important roles in the organisation - Finance Officer. This role oversees the financial operations of the organisation and is responsible for maintaining financial records. This is a critical role and we need to fill it asap so the current Finance Officer can train you up! 

If you're interested, check out the position description right here, and read on to hear more about the role from our current finance officer, Caroline.

- How did you join find your way to joining the Burning Seed Leadership crew?
I accidentally fell into my first burning seed without really realising it... totally down the rabbit hole?! My outlook was completely changed and when I got back I put my hand up to help with some of the finances - I had seen the call out before I went to Seed but I was too scared. Afterwards I had the confidence and the drive to help out.
 
- What do you do in real life?
For my sins, I am an accountant, but I recently left my long term finance role at a non-profit to set up my own accounting and tax business for creatives and non-profits. 
 
- What did your Burning Seed role entail?
The finance team manages all the finances working with Team Leads, Facilitators and Town Council, from budgeting to reporting, paying invoices, herding cats 😉 and everything in between.  
 
 
- How many hours per week (on average) did you put in?
This is hard to estimate! I'd say with a solid rounded team (as we are building now) the finance role should be done in a couple of hours per week per person - many hands make light work. If it's left to one or two people it can be a bit overwhelming. 
 
- What projects did you champion?
Well - it's finance so it's not sexy, but Brian (Finance 2ic) and I have worked hard to get all teams familiar with Xero and trained to do some of the invoice and expense functions - some of our crew probably never thought they would know how to code invoices and calculate GST and I'm proud of them! 🙂 Everyone learns new skills volunteering for Seed, such as learning how to manage their budget and invoicing. 
 
- Which projects are you most proud of and why?
As is often in life, the most challenging times are some times the most rewarding, and dealing with the insurance claim, the insurers and proving our numbers to them was tough, but I'm proud that I did it and contributed towards us getting the best outcome. 
 
- What has been the most challenging aspect of performing your role?
When you volunteer in a Finance role, you can be working alone quite a lot in front of your screen, so you have to remember to get out to the events and in the community to be able to reap the rewards of the amazing project that you are working on. 
 
- What has been the most rewarding aspect/s of performing your role?
Contributing towards putting on such an amazing and transformational event. 
 
- What does the future hold for you?
I have bought a van, which I'll be bringing to Seed and straight after I'll be travelling the length and breadth of the country, working, surfing, connecting with the land and being a Nomad Finance Nerd. I can't wait!

11710

Announcing the theme design for DEEPER SPACE 2017

We are absolutely STOKED to announce the winner of the 2017 Deeper Space theme design... none other than Sarah Barber!

You may remember Sarah's work from the Deep Space 2016 design, as she was also the winner of last year's contest. We're so pleased she can have another chance to showcase her incredible work to the Seed community.

This is what Sarah had to say about her inspiration for this year's design:

"The idea is that Deep space exists not only in the sky but also in the darkest corners of the deep ocean - which seemed appropriate due to 2016 Seed's unfortunate flooding incident. This poster represents the Space In Between, the space where we come to celebrate this unique community we reside in. Where nothing and everything exists in its own little place. The design shows a diver falling out of the ocean and into the sky, then back into the ocean - as if looping on itself. It reiterates this idea with the ouroboros symbol which lies behind an upside down/flipped compass - symbolising losing yourself. I wanted to portray the idea of looping and infinity as it was as if Seed was repeating history with the new theme of Deeper Space."

Congratulations Sarah! 

And for the submissions that weren't selected, we'll be showcasing them on site at Burning Seed 2017, so make sure you check them out. 

 

 

11579

THEME CAMP APPLICATIONS ARE GO!

Got a bar full of intergalactic cocktails to gift away? A hold full with enough rations to feed an army of space marines? Trans-dimensional DJs ready to assimilate a dance floor full of earthers? A mutant space vehicle ready to launch into the deep Paddock? All of the above? None of the above?

OK you just want to come and run a Theme Camp and have a good time?

BOOM! Now you can.

Theme Camp applications for 2017 are OPEN and will remain so until 1 July 2017!

How to apply

All the info you need for 2017 is on the Burning Seed Theme Camps page. Have a read through the Theme Camp guidelines and then start your  application by submitting the 2017 Theme Camp Application Form telling us about your camp and what you’re planning to launch onto the Paddock in 2017.

Information Sessions

No idea what we are talking about but want to find out?

The Burning Seed 2017 Theme Camp Team will be running information session in both Sydney and Melbourne in a couple of weeks. If you are a new or a returning Theme Camp, these nights will provide you with an opportunity to meet fellow Theme Camp crew and hear about how applications, grants and placement will work this year.

The info nights will be run at the following times:

  • Sydney: Tuesday 23 May from 19:00 to 21:00 at Orient Hotel, The Rocks (Top Floor, Orion Space) Event Page.
  • Melbourne: Wednesday 24 May from 19:00 to 21:00 at the Union Hotel Brunswick Event Page.

Upcoming Fundraisers

Some theme camps are well ahead of the game, weekends are booking up fast as fundraisers are being announced. It is well and truly party season, if you haven’t seen the events yet, here’s a quick run-down on what’s coming in the next couple of months:

There’s also a few save the dates for yet to be confirmed fundraisers:

  • Malt Shop Be Bop Hop Roller Arena: First Sunday of the Month 12pm - 8pm (July 2, August 6, September 3)
  • Pirainia: July 29
  • Burning Manly: Sundays when the sun is shining: Sunday Sun Sets )°( beach cleanup parties

Sorry if we have missed anyone. If you want help plugging your events feel free to shoot an email to themecamps@burningseed.com and we will help put it out there.

Communications

As well as blog posts  and email updates we will be using the following forums to communicate on a regular basis:

Burn Bright and see you at your local Info Night )°(

Photo credit: Andy Flint

11459

Financials 2016!

Hey folks! So last year's Burning Seed was a wash-out (quite literally!) but there were still significant costs attached to the event - you can take a gander here at how our finances ended up.

Here's a bit of commentary to help you navigate where the money went:
 
ADMIN: We have a whole army of people dedicating their time and experience to run Seed on a completely voluntary basis, and we cover out of pocket expenses for doing so, such as stationary, fuel, phone, etc. There are also bank fees and other office expenses.  Last year we ended up spending additional accounting fees than we expected as a result of dealing with the cancellation. We've also included a line on ticketing fees from last year - this wouldn't normally show up as an individual line on the financials because it would usually be included as a net cost of achieving revenue - but of course we didn't make any revenue last year...
SAFETY AND REGULATORY SERVICES: We want to give everyone a safe and wonderful experience, so we engage a team of professional medics and security guards to look out for you. We also have to comply with all the regulatory requirements so this also comprises all of the company fees and accounting costs. There were insurance and other non-refundable costs incurred last year.

DPI HEAVY EQUIPMENT AND MATERIALS: Heavy equipment and materials are  forklifts, generators, moving equipment, etc—all coordinated by DPI and used for the various infrastructure needs of Seed, the biggest of which is the provision of central services, such as Centre Camp, Effigy and the Temple, as well as all of the other Art and occasionally desperate Theme Camps! 

PERMITS, FEES AND OTHER VENUE COSTS (EXCL. TOILETS): As we are on NSW Foresty land, we have to pay a fee per participant for every beautiful participant on the site. There are also significant other venue costs to run a safe and smooth event.

TOILETS: The true cost of transporting toilets to site, rental, pumping them out and getting them back off site is generally over $60k (not last year of course, only a few were required for crew on site), but we feel that its worth every penny spent to make sure you can spend a penny in a pleasant environment…. And we are sure you do too! 

VEHICLE HIRE AND FUEL: We are pretty far away from every where so we need to utilise vehicles to transport materials to and from site. We have also saved costs here from the wonderful people who let us use their vehicles for free. 

TOOLS AND EQUIPMENT: We (generally) build a beautiful city from scratch and we need power tools to do that, so this represents all of the capital equipment that we use and reuse in future years. 

TRAVEL AND SUMMIT CONFERENCE: The Annual Seed Summit brings together all the organising teams to assess the event and talk about how to make it even more amazing next year - even though we didn't run an event last year there were still lessons to learn and plans to make for 2017. This represents the cost of venue hire for the meeting and budget travel and accommodation for those travelling from far afield. 

ART AND THEME CAMP GRANTS: We award grants to artists and theme camps to bring their amazing, weird and wonderful offerings to Seed, as well as the stunning fire art work that you see every year (apart from last year) at Seed. Artists and Theme Camps received all the grant money that they submitted receipts for, as they were out of pocket for money we had promised them.  In the case of artists in particular, we had contracts with them promising that they would receive that money. So even though the event was cancelled, a lot of the stuff that would have gone into having an event was actually done already and needed paying for. We hope to see the art that was planned for Deep Space last year at DEEPER SPACE this year!!!

DONATIONS: Your ice money matters! We donate each year to three local fire services to thank them for keeping us all safe at the Burn and we support the Red Earth Ecology replanting project. 

CIVIC SERVICES: This is the cost of building Centre Camp, the Effigy and the Temple and will encompass the new Sanctuary in 2017, as well as the PEER ranger team, for your safety and wellbeing.  In 2016 the costs came from the build of the Effigy on site and other non-refundable costs from hire etc. Last year our first crew arrived on site 4 September and started building.  Forestry gave us the cancellation notice mid September, and our build crew and effigy crew were optimistically building all the way up to that point.  The temple had been mostly prefabricated off site, so while it never made it to Matong, it was essentially already built before we received the cancellation notice. After the notice was received from Forestry, the build crew had to then pack away everything (a monumental task given weather conditions), and remained on site until 27 Sept.

IT COSTS: Unfortunately as much as we try to disconnect and connect personally, we still need to use things like email, internet and online conferencing to communicate all year round to collaborate and create the best event possible. 

CREW COSTS AND TRAINING: For over five weeks before the event a dedicated team are onsite full time, living and breathing the creation of our city on the Paddock (they were there until late September last year despite no event). The kitchen does an amazing job feeding each person for less than $16 a day and we provide some basic appreciation. Essential training is also provided for the operation of heavy equipment (mainly WHS training, first aid, whitecard, etc).

PUBLICATIONS AND COMMUNICATIONS: Where would you be without the What Where When guide, survival guide, Burning Seed blog and website?  This is the printing and publication costs of bringing all that lovely knowledge and information to you. The What Where When guides for Deep Space were printed in September and ready for your pocket - these will now be collectors items for the Burn that never was!!

As always - if you have questions please email feedback@burningseed.com and we'll do our level best to help!!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

11433

TICKET TIME!!! Pre-Sale / General Sale dates have LANDED!!

Need to know:

  • PRE-SALE for 2016 Ticket Holders goes live Friday 12 May from 7pm AEST
  • PRE-SALE ticket codes will be emailed to 2016 Ticket Holders (i.e. those who held tickets at time of last year's cancellation) by Wednesday 10 May
  • General Ticket sales open Friday 19 May from 7pm AEST
  • You need to have completed your Burner Profile to buy a ticket
  • Max 2 adult tickets per transaction (in General Ticket sales)
  • All ticket holders need a Burner Profile with a name that matches photo ID
  • Having a profile does not guarantee a ticket – there is a cap on tickets
  • Pricing for 2017 – Adult: $195 / Youth (16+17yo) $145 / Kids $10 (ex. booking fee)
  • No free or complimentary tickets – everyone buys a ticket

Are you ready to go DEEPER?! That’s right folks, Starship Burning Seed is hurtling through the ether from the oblivion of last year’s cancelled event towards a newer, drier, more shiny and spandex filled constellation… Burning Seed 2017: DEEPER SPACE from 27 September to 2 October!!

As a big thank you to everyone who showed such incredible kindness, patience and support while we dealt with the difficult task of organising insurance, refunds etc for last year, we’re delighted to announce that you folks will get FIRST OPTION on tickets for 2017.  

Yes, all 2016 Ticket Holders will be eligible for PRE-SALE tickets which will go live on Friday 12 May from 7pm AEST (put it in your diary NOW!). All 2016 Ticket Holders will receive an email with a code that unlocks the option to buy one ticket each. Quicket will email 2016 Ticket Holders a pre-sale code by Wednesday 10 May. Then General ticket sales will open 1 week later on Friday 19 May - until sold out it will be possible to buy two adult tickets per transaction in the general ticket sale but as before all Ticket Holders will need a Burner Profile.

Tickets and tiers

There are some important changes to ticketing in 2017:

  • If you bought a ticket in 2016 you can use the Burner Profile you set up last year.
  • If you don’t have a Burner Profile you need one to be eligible to buy a ticket - go complete your Profile!
  • ADULT tickets are priced at $195 (ex fees) for a five day, 120 hour, out-of-this-world Deep Space experience at Red Earth City in 2017.
  • This year we are also offering YOUTH (16 or 17 year olds) tickets at $145
  • A limited number of tickets (around 15% of the total number of adult tickets available) will be reserved for purchase by core event crew and essential crew at returning Theme Camps to reduce any risk to the basic infrastructure of the event.
  • There’s a maximum of 2 adult tickets per transaction.
  • We will be offering a STEP program in 2017 to further improve support and safety and to reduce incidence of scalping for ticket exchange

Why has the ticket price increased by $10 on last year?

We’ve always asked that people buy the most expensive ticket they could afford and raising the ticket price is never an easy thing to do. We do our best to keep the ticket as affordable as possible, balancing income against costs while allowing for contingencies and making sure this remains a sustainable event. This year above all we need to take a very prudent approach to pricing given last year’s non-event and the costs incurred as a result.

When we increased the ticket price last year we said we needed to build in reserves for unexpected costs or emergencies we cannot budget for – such as the flooding of the site. We’ve used most if not all of that reserve to cover refunds for last year while we wait for the remaining insurance monies. You can check the latest financials here to find out more about where the money gets spent. The price still compares well against other festivals and events with camping and of the same length (five days or less).

How will the STEP program work?

We’re expecting the event will again sell out this year and we’re always looking for ways we can prevent ticket scalping and make it easier for people to exchange tickets if they find they can’t attend for whatever reason. We’ll provide more info on STEP in the coming months but for those who’ve used similar schemes it will basically offer two options: "I want to sell my tickets" and "I'm looking for tickets".

It only allows the seller to enter full price tickets into the outbound queue. People looking for tickets request 1 or 2 tickets and get entered in the inbound queue. There is a matching system then that offers outbound tickets to those waiting in the queue. That offer is valid for 24 hours and if they don't buy in that time, they are automatically removed from the queue and the tickets are offered to the next person in line.

What about kids tickets?

Kids (<16) tickets are $10 and will be available for purchase when the General Ticket sales open on Friday 19 MayKids under 16 don’t need to complete a Profile – their tickets will be linked to the Profile of the responsible guardian attending with the child. Young people 16 & 17 need to purchase a Youth ticket ($145) and they will need their own Burner Profile.

What Next?

From 7pm AEST on Friday 12 May, if you were a 2016 Ticket Holder at the time the 2016 Seed was cancelled you can buy PRE-SALE ticket(s) using the link you will receive from Quicket by Wednesday 10 May. Any remaining tickets will then be offered for General Sale a week later on Friday 19 May. Any issues or questions drop us a line at ticketing@burningseed.com. We’ll issue another reminder or two beforehand but make sure your heavenly body is orbiting that ticket page on 12 May!

11420

2017 Deeper Space Theme Design – Enter Now!

Artists, designers, doodlers, finger painters…. It’s that time again where we throw the doors open on the EVENT THEME DESIGN, for the theme of DEEPER SPACE. Every year we select a unique theme to inspire the art of the paddock and other creative collateral at Burning Seed, and we want you to create the face of the design.

What's happening -

Working with the theme of Deeper Space, we ask you to interpret the theme for the Burning Seed Community and design a poster which will be translated across the event collateral such as WWW guide, wristbands, tickets and more. Apart from the specs of the submission, the rest is completely up to you, so let your imagination run wild. Last year we had an awesome response and it was fantastic to see so many amazing interpretations of the theme, so let’s do it again!

The process -

We are running the theme design submissions a lot later this year due to complications with ticket refunds, which means we only have a month for you to submit your artwork, so let’s get cracking! Submissions are in the form of an A3 poster and working file (check out the FAQ for all the details), and the final submissions will be voted on by the Burning Seed team leads with the winner being announced on or before June 2nd. If your work does not make the final selection it will still be acknowledged - we’ll share submitted poster designs with the community on our website as well as on our social media platforms. We also plan to share the designs on-site at the event via a gallery at Centre Camp.

To enter, submit an A3 PDF of your design, but emailing it to theme2017@burningseed.com by May 21st at 6pm, along with a short paragraph on what inspired your design. Note that if you work is selected, we'll also need a working file to be sent over. 

Keen to get involved? Check out the submission details right here.

We can’t wait to see what you come up with. If you have creative buddies, spread the word!

Thanks,

Burning Seed Design Team & Comms Team

11413

2017 Seed Art Blast Off!

2017 Burning Seed Art Blast Off!

Are you ready to go deeper? Have you strapped on your rocket booster pack? We hope so because now that we all know we’re heading to Deeper Space in 2017 it’s time to get the creative processes happening and the ARTery is here to help you make your vision blast off!

ART GRANT INFO NIGHTS & SAFETY FIST!

Earlier this year we hosted two ART GRANT INFO NIGHTS, one in Melbourne and another in Sydney. We loved engaging with the community in person (it was so nice to get off of facebook and into meatspace!) and talk about our processes, your processes, and get some fantastic feedback and suggestions from the artists and those who want to take the plunge. If you didn’t make it you can CHECK OUT THE POWERPOINT (filled with internet cats and great tips!) and email the ARTery if you have any questions. One of the big discussions that happened in both sessions was around safety and doing dangerous things and how we can expand what we do and how we do it. From this the SAFETY FI(r)ST Committee was started and we’ll be diving deep into our insurance policy, risk registers, regulations and WHS standards and sharing and discussing more with you as we get closer to the event and you tell us more about what you want to build.

ART REGISTRATION & FUNDING

For those of you who plan to build art you have two options;

  1. SELF FUNDED: you’ll still need to REGISTER ONLINE before JULY 15th, click here to go to the form, or come visit us on site to check-in and get a sweet spot on the paddock. Want to see what we ask you? Check out the general reg form questions here.
  2. GRANT FUNDING: we have two tiers of grants SMALL (under $1,000) and LARGE (between $1,001 and $5,000). Depending on how the budgets work out over the next few weeks we may also have a new larger grant of $7,500

Please go to our ART REGISTRATION PAGE for links to the application forms and the PDFs that list all the questions we ask you when you apply. You can also join our facbook events for reminders for the SMALL GRANTS, open until JUNE 25th 6pm, and LARGE GRANTS, open until MAY 28TH 6pm, deadlines.

 

TEMPLE ~ EXPRESSIONS OF INTEREST NOW OPEN!

The ARTery is also managing the TEMPLE application process this year. Expressions of Interest are now open until May 14th. You can find all the details and a link to the application on our Temple Application Page, don’t forget to join our facebook event if you need a reminder to get that application in!

 

ART GRANT SELECTION COMMITTEE MEMBERS NEEDED

Lastly the ARTery could not function without amazing volunteers. Right now we are looking for another community member to join the ART GRANT SELECTION COMMITTEE (AGSC). This dedicated team are the folks who review all of the amazing applications and select the final recipients for the Art Grants and also short-list the top three Temple designs. Please CHECK OUT THE JOB DESCRIPTION and if you are keen to join our team please HEAD TO THIS FORM and tell us a little about yourself and we’ll be in contact. Applications close MAY 7th and informal interviews will happen the following week.

 

11344

Refunds update #6: 31 March 2017

Hey folks - we are so pleased to have some movement of funds at last! You've been so amazing! Thanks for sticking with us on this!!!

So... a significant, but by no means complete, amount of money has been returned to us from the insurance provider which means (and this is important to note) that by topping this amount up with our cash reserves, we can now begin the ticket refund process! (We promise we are not jumping the gun this time - it's really happening!)

So what's happening?

If you're in the majority of people who bought a ticket direct from the ticket provider (Quicket) you'll receive an email from Quicket in the next few days confirming the refund has been sent back to the account from which it came. As usual with electronic funds transfers, the refund will likely take 3-5 business days to land in your account, so please remain patient 🙂

'Unconventional' refunds

Approximately 5-10% of ticket holders will have circumstances that require manual processing i.e. you bought tickets from someone else (ticket transfer) or the bank account/credit card you purchased with has closed. We need to be rigorous in making sure we direct these manual refunds correctly so these will take a little longer and we will need you to work with us.

We are committed to clearing all refunds as quickly as possible and your patience is appreciated if you are in this group. We will contact anyone who we cannot refund directly.

Please see the ticket refund FAQ for full details and instructions on how we need to handle these refunds.

What are the “cash reserves”?

OK this is really important. Some of you may be asking "What? Reserve cash? Why didn't you pay us out of that before?"

Well, Burning Seed has been been working hard to put away a small amount of money each year to allow for pre-production costs that grow as the event grows, as well for unforeseeable circumstances like the proverbial “very rainy day”...

The cash we had in reserve alone wouldn't have been anywhere near enough for us to pay everyone back their refunds immediately. So we're using the portion of the insurance that has been returned to us together with what we have saved over the years to cover the cost of the refund. It's cleaned us out folks!

We're banking on the rest of the insurance monies coming in soon and of course we are banking on YOU wanting to come back to Seed in 2017!!

Using the savings was no small decision to make. We've thought long and hard about this. We considered staggering the refund process - that is, somehow prioritising refunds with what money we had received from the insurers.

But honestly this would have been an incredibly messy and potentially divisive approach. How would we choose who got refunded first? Too messy - that's why we've been pushing so hard for the insurance monies.

Everyone is a priority and we feel the right thing to do is what we've done - to wait until we had enough in the bank from the insurance to refund everyone's ticket.

But don't you need the reserves?

Well, yes of course we do. But with the portion of the insurance we've received and the reserves we have we're able (just) to cover the cost of all ticket refunds and we feel that's the priority right now.

It will mean that we cannot make any purchases until we have the rest of the insurance money in, and until we open ticket sales for 2017 (look out for this soon).

Another really important reason why we are using the reserve cash is to do with tax. Our tax year ends 31 March- like TODAY! Although we haven't received all the insurance money, there is a significant sum sitting in our account and if it stays there we could be liable for a pretty massive tax bill which would put us even further behind.

It's a no brainer. It's a much bigger risk for Seed to bear these tax costs and wait for the remainder of the insurance monies before we start the refunds than it is to deplete the cash reserve and get the payments to you underway. However, this is still a risk and it does leave us in a pretty precarious financial position.

How much has been returned and how much used from the reserve cash?

We'll break it all down for you in the regular annual financial statement which will be published in the next month or so once we've finalised the refunds and had time to do the work to complete the accounts.

More questions?

OK we know you have more questions - check out the ticket refund FAQ we have prepared which should hopefully answer most of them - if not then please email ticketing@burningseed.com and we'll do our best to help.

Once again folks - thank you so much for being such a cool crew. This kind of stuff can test any community in terms of their resolve, resilience and willingness to stick together and just wow did you pass with all the colours. We really love you for that.

Burn Bright!