Thank you so much for being patient while our insurance company processes our claim. This process has involved reviewing many hundreds of transactions, and has taken many hours of work from our finance and legal teams to ensure we get it right.
We have received some promising news from the insurance assessor today, who has now completed the assessment of our claim and is recommending that it be accepted. We hope to have formal confirmation from the underwriters any day now and we will let you know the minute we hear back.
We know you’ll still have questions around your tickets and refunds, including what the process is for ticket holders who had their ticket transferred to them via Quicket. We will be able to answer those in the coming weeks as we begin to know what our next steps should be.
Thanks again for your patience and understanding. We’ll continue to update you via email, our blog and on Facebook in the following weeks when we know what’s next.
Burn Bright )’(