An update on refunds
It’s been a couple of weeks now since the unfortunate cancellation of Burning Seed and we wanted to give you an update on the refunds process. Our claim is progressing with the insurance company and as directed by them, we are now collating all of our financial reports and out of pocket expenses as evidence. The insurance company will then need to process the documentation before they finalise our claim - this will most likely take some time. While it would be wrong of us to estimate when this may be, please be assured that we are moving the process along as quickly as possible.
What if I bought my ticket via the ticket transfer process?
We’ve had a number of questions on this and we are finalising the process for ticket transfer refunds. We will give you further information on this once we are in the position to process the refunds.
Can I roll over my ticket cost to next year?
There have been a number of comments where people have asked if they can roll over their ticket cost to next year. Unfortunately this would be quite complicated to administer and it’s easier for us to refund everyone and start fresh for Burning Seed 2017.
We wanted to once again thank you the community, for your continued support, understanding and positivity. We have been amazed at how you have pulled together over the last few weeks - some of you have attended side burns while others have organised local get togethers and meet-ups - whatever you have done, it’s great to see you all burn in your own way.
We will update you further as we have more information.
Burn Bright )’(