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SOME GOOD NEWS ON REFUNDS

Hey folks - some good news? Some GREAT news!! Our insurance refund is imminent! Huge, massive, colossal THANKS for your patience all the way through this difficult process!! 

Seriously - you've all been amazing - this was never going to be an easy thing for the (volunteer) crew to deal with but as a community you've been just incredible with your understanding and support.

Complex

As we've indicated in previous updates, the fact we had to cancel last year's event so close to the intended start date made submitting our claim quite complex and Christmas didn't help either - yeah thanks for nothing Santa...!

During the process, the insurance underwriters have had to review more than 1000 expenses across 80 separate categories, and they've been in constant contact with our finance and legal teams since the cancellation, back and forth to qualify, quantify and finalise the claim.

Finally!

We just got the news that we've ALL been waiting for - we have been informed that the underwriter has now finalised our claim, and we expect to have the funds in the Burning Seed bank account within  a couple of weeks to be able to start the refunds process.

Now, before we get too excited, this will still be a mammoth task and we want to get it 100% right first time - we've all waited this long so please, please, please maintain your patience and understanding for a couple more weeks.

What Happens Next?

OK so we wanted to let you know as soon as we knew - and now you know! We will be pushing out more information soon including a detailed outline of how the refund will come back to you together with a frequently asked questions (FAQ) document to help navigate any issues that might come up along the way.

What we can say now is that for the majority of people the process will be quick and painless - a direct refund to the card/account from which you paid. For others (for instance those relatively few who transferred tickets) it's a bit more tricky and it could take a little bit longer to finalise. We want to get it 100% right so please bear with us.

Once we've closed off the refund process we'll be able to finalise accounts for the year and get on with releasing the financial summary for 2016 (the year that never was) so we can start fresh for 2017  (the year that will be twice as good).

Questions?

OK, we're more than happy to answer questions now but we would ask that you hold fire until we get more information out to you. If you have a seriously burning question that cannot wait until we push out more comms in the next few weeks then please email: feedback@burningseed.com

Burn Bright!

Posted in Blog, News, Tickets and tagged .