11250

SOME GOOD NEWS ON REFUNDS

Hey folks - some good news? Some GREAT news!! Our insurance refund is imminent! Huge, massive, colossal THANKS for your patience all the way through this difficult process!! 

Seriously - you've all been amazing - this was never going to be an easy thing for the (volunteer) crew to deal with but as a community you've been just incredible with your understanding and support.

Complex

As we've indicated in previous updates, the fact we had to cancel last year's event so close to the intended start date made submitting our claim quite complex and Christmas didn't help either - yeah thanks for nothing Santa...!

During the process, the insurance underwriters have had to review more than 1000 expenses across 80 separate categories, and they've been in constant contact with our finance and legal teams since the cancellation, back and forth to qualify, quantify and finalise the claim.

Finally!

We just got the news that we've ALL been waiting for - we have been informed that the underwriter has now finalised our claim, and we expect to have the funds in the Burning Seed bank account within  a couple of weeks to be able to start the refunds process.

Now, before we get too excited, this will still be a mammoth task and we want to get it 100% right first time - we've all waited this long so please, please, please maintain your patience and understanding for a couple more weeks.

What Happens Next?

OK so we wanted to let you know as soon as we knew - and now you know! We will be pushing out more information soon including a detailed outline of how the refund will come back to you together with a frequently asked questions (FAQ) document to help navigate any issues that might come up along the way.

What we can say now is that for the majority of people the process will be quick and painless - a direct refund to the card/account from which you paid. For others (for instance those relatively few who transferred tickets) it's a bit more tricky and it could take a little bit longer to finalise. We want to get it 100% right so please bear with us.

Once we've closed off the refund process we'll be able to finalise accounts for the year and get on with releasing the financial summary for 2016 (the year that never was) so we can start fresh for 2017  (the year that will be twice as good).

Questions?

OK, we're more than happy to answer questions now but we would ask that you hold fire until we get more information out to you. If you have a seriously burning question that cannot wait until we push out more comms in the next few weeks then please email: feedback@burningseed.com

Burn Bright!

11227

CRITICAL VACANCIES: SEED 2017

Hey gang - it may seem like early days, and we still have many loose ends to tie on last year's waterlogged non-event (rest assured we're still working crazy hard to finalise the insurance and get the refunds process underway) but the annual march to Seed goes on and we need NOW to recruit for some critical vacancies - you keen?

You all make Burning Seed what it is - Seed is 100% participant driven and our collective effort and expression creates that magical few days in the forest that we know will be twice as good in 2017 right!? But it doesn't happen overnight - dozens of volunteers dedicate thousands of hours year round on the infrastructure that supports Seed - everything from finance, to training, to comms, to ticketing to making sure participants have a decent place to poop.

We're recruiting now urgently for some critical roles to ensure we get back to that Paddock in 2017 - please check out the role outlines below and consider joining one of our Seed Teams to help build and maintain the city and services we need!

There's more information on the website and there are team lead briefings happening soon including one this week in Melbourne on Thursday night if you want to talk to a face to find out more.

Rangers Leads

We are looking for veteran Rangers to step up and take on some extra responsibility to help lead the Rangers team this year. Have you been a Dirt Ranger for a few years but never taken the next step? Get in touch with us, we'd love to hear from you. We've got perks and a heap of support to help you on your way! We'll have a position description handy shortly, but in the meantime feel free to get in touch to express interest.

Finance officer

Are you a numbers nerd? The Finance Officer oversees the financial operations of the organisation and ensures timely and accurate financial reports and practices. You will have the support and mentorship of the existing Finance Officer to transition into the role smoothly. Check out the position description to see if this role is for you! We’re also looking for general numbers people/helpers so if you’ve got the skills let us know!

Ticketing co-lead

Want to contribute year round, then have no responsibility during the event so you can let your hair down? Then the Ticketing 2ic role might be for you! You will work closely with the current Ticketing lead to work through the Ticketing process. Check out the position description and if it works for you, register!

PEER 2IC

Psychological and Emotional Emergency Response (PEER) Rangers are a specialist arm of the Red Earth Ranger Team. PEERs aim to respond to and manage situations during the event that may require a specialised person with specialist skills and training. The PEER Rangers Lead is seeking a suitably qualified and experienced 2IC for this important team. Check out the role description on the website and register if you've got the skills and the will!

Leave No Trace 2IC

The Leave No Trace team returns the Paddock to its former glory and keeps a record of how well each theme camp upholds the LNT principle. They are passionate about educating our community on how we can leave no trace of our activities and festivities at Matong State Forest. In doing so the Leave No Trace team supports participants to practice self-reliance and civic responsibility.  We are looking for a Leave No Trace (LNT) 2iC to support the LNT lead in 2017. Position description will be up soon, holla if you think you’re right for the role!

Sanitation co-lead

The Sanitation Lead is seeking a Partner in Poo to help ensure our 80+ executive thrones around the Paddock are functional, full of water, clean and stocked with paper twice a day. Check out the role description on the website before assuming anything about this role - there are serious perks for Sanitation crew and you'll be the King/Queen of them all! 

 

Have you got the skills and drive to take on one of these roles? We need you! Fill out a registration form which can be found on the Burning Seed website here, and our Crew Wranglers will get in touch!

Not sure if a team lead role is right for you, but you’re interested to find out more? Come along to one of our Team Lead Information Sessions! We're running a Melbourne session on:

THURSDAY 19 JANUARY from 7-8pm at Brunswick Green, 313 Sydney Road, Brunswick, Victoria

and Sydney and Canberra sessions are being organized soon. Come along and meet current team leads to hear more about these critical roles.

See you there! Burn Bright x

 

 

Yes - it's the same graphic we use year after year after year... if you hate that, and you're a graphic designer, JOIN THE CREW!

11215

Some questions on refunds – Jan 7, 2017

Hey Burners, 

As promised, we've answered some of the questions brought to our attention in regards to your ticket refunds. We hope this helps address your concerns, and we hope that we can update you again soon with good news. 

 


Why do we still not have our ticket money refunded?

Some have expressed their feelings that the process has taken quite a while, however it’s moved as fast as we expected it to.

As the event was cancelled so close to its start date, submitting our claim became quite complex. Our underwriters have had to review over one thousand expenses across 80 categories individually, and they have had to remain in constant contact with our finance and legal teams since the event’s cancellation. As mentioned in our previous update, reviewing these expenses has now been completed and we are waiting on our underwriters to confirm the agreed amount.

 

Some people have also asked if Burning Seed can refund the tickets now while waiting for the claim to be settled.

This has never been an option for us. Approximately half our budget (and a large portion of ticket sales) had been spent by the time we cancelled, on expenses that needed to be secured well in advance. The safety net of funds that Burning Seed has built up over the last few years is also not enough to secure refunds for all ticket holders, hence why taking out cancellation insurance was the most appropriate option.

 

Why haven't we received more solid info and more constant updates?

Working with an insurance company on a claim like this is really tricky, and we’ve had to be extremely careful with what we say. It means that until we are given updates in writing from our underwriters, we can't give any specific information on the status of the claim and we certainly can’t speculate on the outcome. Legally, we can only provide the confirmed details we are provided, or it could jeopardise our claim and your refunds. We’re sorry we haven’t been able to provide more information, but we have to play by the rules and this is just the nature of this kind of work.

 

When can we expect to have an answer?

While we've heard from our underwriters that our prospects are positive, we're still unsure on when exactly we'll know the status of this claim. We can confirm we’ve requested they give us a specific timeframe for this to be finalised so that we can forward on that information to the community.

We want our money back in our pockets as much as you do, and this process has been given our fullest attention. We're sorry that we can't speed up this process anymore.

 

What if I transferred my ticket to someone?

We've put together some info to help those of you who purchased tickets via the Quicket transfer system. We'll release this as soon as we know that refunds are certain.

 

Burn Bright )*(